Support

Need a hand? Pick the fastest path below. Replies usually land within a day or two on weekdays.

Email us

[email protected] — once the domain is live. Until then, please DM on the social handles in the footer, or email us at [email protected] with the subject line starting [Rooted].

Common issues

• Plant identification feels off — make sure you are photographing a single leaf or the whole plant against a plain background. Backlit photos lose resolution and make it harder for Rooted to place the species correctly.
• Watering schedule looks wrong — check your plant's care profile (pot material, drainage, light, AC/heater). If any of those changed recently, tap Edit plant → Save to regenerate the schedule.
• Didn't get the password-reset email — check spam. If still missing, email us with the account address.
• I want to delete my account / export my data — both options live at Settings → Profile inside the app, per DPDP and GDPR. See our Privacy Policy for the exact process.

Report a bug

Include the device, Android/iOS version, and what you were doing when it broke. Screenshots help a lot.

Business + press

For press or partnership enquiries, reach us at [email protected].